Faq
In this section, you can find some of the most frequently asked questions about HOM products
Q. Are HOM electric radiators and towel warmers made in Italy?
A. Yes, HOM electric radiators and towel warmers are produced in the factory located in the province of Turin (Italy) by one of the major European manufacturers of electric heaters.
Q. How HOM differs from other electric radiators and towel warmers on the market ?
A. HOM, a new generation of heating elements, unique radiators. HOM products differ from other electric radiators and towel warmers on the market in terms of design, materials, ease of use, technology and innovative functionality.
– The refined design, the use of materials such as wood, terracotta, glass, steel and very low consumption make the radiators and towel warmers unique and suitable for heating any type of environment.
– HOM heated towel rails use an innovative sintered tile – exclusive HOM technology, the result of many years of research in collaboration with the Department of Materials Science of the Polytechnic of Turin – which incorporates an electrical resistance inside, an exclusive HOM technology that represents one of the most advanced technologies in the field of electric heating.
Q. Do HOM products require special maintenance?
A. HOM products do not require particular maintenance. To clean it NEVER USE SOLVENTS OR ABRASIVE PRODUCTS.
To dust it – when it is cold – USE A SOFT AND DRY CLOTH.
Q. How do you install HOM products?
A. The installation of HOM products is a simple do-it-yourself operation “plug and play”: it is sufficient, for all the cable plus socket models, to follow the instructions in the installation manuals supplied in the packs or available at homwarm.com. In some cases, in products with a wall connection, you may need to consult a qualified electrician before installation.
Q. Can HOM products be controlled by smartphone through apps?
A. Yes, many HOM products are compatible (contact the HOM staff for model specifications and compatibility) with different thermostats or wifi devices for controlling radiators in the market and can possibly be controlled by smartphones through respective apps to be installed on mobile devices.
Q. How much do they cost and where can HOM products be ordered / purchased?
HOM store, contact the HOM service team by email info@homwarm.com, +39 345 344 8555 on WhatsApp or on the Telephone: 011 968 3211
You can find HOM at over 50 stores in Italy, France, Holland, China, United Arab Emirates,
Spain and many other countries.
Finally you can consult the DISTRIBUTORS page to find the nearest store
A. For information on distributors or in order to find the nearest HOM store, please contact the HOM service team by email info@homwarm.com, +39 345 344 8555 on WhatsApp or on the Phone: +39 011968 3211
Finally, you can consult the DISTRIBUTORS page to find the nearest store
Q. Do you have a showroom of HOM products at your factory?
A. Yes, we have a showroom at our factory and others at some of our dealers. For more details, contact the HOM support team through the email info@homwarm.com or on the telephone: +39 011 968 3211
Q. How can I get a brochure, price list or online catalog of HOM products?
A. Contact the HOM support team through the email info@homwarm.com, +39 345 344 8555 on WhatsApp or on the Telephone: +39 011 968 3211 and we’ll send you a brochure, price list or online catalog of HOM products.
You can also download the latest HOM Catalog by CLICKING HERE
Q. I’d rather talk to someone than read the website, can I do that?
A. Yes, of course, please contact the HOM support team via email info@homwarm.com, +39 345 344 8555 on WhatsApp or on the Phone: +39 011968 3211
Q. How long and how long is the warranty period for HOM products valid?
A. HOM as a manufacturer, offers a conventional two-year warranty from the date of purchase – invoice document – for all products.
Q. How do I claim my warranty?
A. To make your warranty claims, please, kindly contact HOM through the contact page and title your message “warranty.” Also, please send a copy of your TAX invoice to info@homwarm.com. The HOM support team will keep you updated on this.